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Sony Website Review & Ratings + Sony Coupons

Sony Headphones: Products & Services

Sony is one of the world's leading manufacturers of consumer electronics. Sony offers a huge selection of TVs, computers, cameras, camcorders, video game systems and games, and much more.

At Sony, shoppers can find:

Sony Headphones: Company Background

Sony was founded in 1946 and was incorporated in 1958. Sony was originally founded by Masaru Ibuka and Akio Morita. Sony's head office is located in Minato, Tokyo, Japan. The American branch of Sony is called Sony Corporation of America. The President, CEO and Chairman of Sony is Mr. Howard Stringer

The Better Business Bureau lists several alternative business names for Sony:

  • Sony Electronics
  • Sony Music Entertainment
  • Sony Ericsson (USA) Inc.
  • Sony Style
  • Laredo Repair Center

Sony contact information:

  • Address: 550 Madison Avenue, New York, NY 10022
  • Phone: 1-877-865-7669
Sony Headphones: Customer Feedback & Reviews

Customer reviews for Sony were very mixed, some customers loved Sony, others did not.

Positive customer reviews commented on:

  • Good products
  • Good selection
  • Good customer service

Negative customer reviews commented on:

  • Poor, rude and unhelpful customer service

Some customer reviews were:

" ... My TV is again on its way and I pray to god I never have to deal with the rude, insensitive, incompetent, lying customer service at sony. I thought when I bought direct from sony I was ensuring a quality product and quality service from a known brand. If I had it all to do again I would find somewhere else to purchase my electronics. ..."

"We are having another of the WORST EVER Customer Service experiences with you company AGAIN!! HOURS after hours on the phone and still no resolution and both of us work with customer service and my husband is a General Manager, and has never been so appauled by the lack of any integrity or acknowledgement of the issues."

Sony Service and responses at the Sony Store are very poor and indicate a service policy that does not care about the owner of a Sony Laptop necessary for business. If you have laptop business needs consider a company that caters to the business client.

i like your corporation very-very much.I would say that your corporation is no.1 in the world.but i have raed other's negative comments but i dont know that is true or not because till now i have not experienced with your services.

Thank you Sony. You came thru with our Playstation 3 issue like a champ. It was all good once we got past the maze of call transfers The tech was great and customer friendly. He got right to the problem and fixed it. Thanks again. Peace.

Sony Headphones: Business Credibility & Trustworthiness

Sony is accredited with the Better Business Bureau and has a BBB rating of "A+". They have been accredited with the Better Business Bureau since 1975. Over the last three years, there has been 2153 complaints filed against with the Better Business Bureau; all the complaints have been closed to the Better Business Bureau’s satisfaction. The complaints filed against were:

  • 127 complaints were due to advertising/sales Issues
  • 81 complaints were due to delivery issues
  • 289 complaints were due to guarantee/warranty Issues
  • 1608 complaints were due to problems with product/service
  • 48 complaints were due to billing and collections



Sony Headphones: Website Popularity & Google Ranking

Sony website popularity:

  • Sony has a worldwide Alexa traffic rating of 1,311 out of 30 million websites.
  • Sony has an American Alexa traffic rating of 441
  • Sony has a Google pagerank of six out of ten.
  • The Sony site receives around 241,500 unique visitors daily, which account for 1,038,450 daily page views.
  • About 45% of the visitors to the Sony site are American.
Sony Headphones: Social Media Presence

Sony social media presence:

  • Sony can be followed on Facebook; they have 3,648,223 likes on Facebook and have 35,232 people talking about them. Sony usually updates their Facebook page several times a week..
  • Sony can be followed on Twitter; they have 19,135 followers on Twitter and have posted 5693 tweets. Sony usually tweets
  • Sony offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
  • Sony is on Flickr
  • Sony has a blog customers can follow
Sony Headphones: Website Security & Safety

Sony is Norton Secured and uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the Sony site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days.

Sony Headphones: Pricing & Packages

Sony products are sold in numerous stores. By shopping directly at Sony, shoppers will not only find the best selection of Sony products, they will get very competitive prices. In a price comparison of three products, Sony was less expensive on one product and a dollar more on two products than other online stores that sell Sony products were. 

Sony X Headphones

  • Sony: $299.99
  • Leading competitor: $298.00

Sony Ultimate Ultrabook

  • Sony: $649.99
  • Leading competitor: $949.99

Sony Alpha DSLR Camera - a37

  • Sony: $499.99
  • Leading competitor: $498.00
Sony Headphones: Shipping Rates & Policies

Sony shipping rates and policies:

  • Sony only ships throughout the United States; however, Sony has a Sony Canada site, a Sony Brazil site and a Sony Latin America site for customers in those areas.
  • Sony ships to APO/FPO addresses
  • Sony does not ship to PO boxes
  • Sony offers free ground shipping on all orders.

Shipping options:

  • Standard shipping takes 5-7 business days for delivery following shipment.
  • Express shipping takes 2 business days for delivery following shipment.
  • Expedited shipping takes 1 business days for delivery following shipment.
Sony Headphones: Payment Methods Accepted

Sony accepts most major credit cards; they accept MasterCard, Visa, American Express, and Discover Card. Sony also accepts Sony Credit Cards and Sony Gift Cards. In addition, Sony also accepts payment through PayPal; PayPal is a very secure way to pay for online purchases. Sony does not accept money orders, wire transfers or checks of any kind.

Sony Headphones: Returns, Refunds & Exchange Policy

Sony return/refund policy:

  • Sony offers a 30 day return policy
  • All returns must be in new unused condition and include all original packaging and paperwork.
  • Original shipping costs are non-refundable.
  • Customers are responsible for return shipping costs

To make a return:

  • Customers should contact Sony customer service to obtain a RMA
  • Sony customer service can be contacted at 877-244-9959
  • The return should be securely packaged and the RMA should be printed clearly on the front of the package
  • The return should be sent back via an insured trackable carrier

Returns should be sent to:

Sony Consumer Direct Return Center
10227 Crossroads Loop
Suite D
Laredo TX 78045

Sony: Product images & screenshots
Sony Coupons
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